Hello everyone,
Thank you so much for reading our store policy.
I hope this will clarify some of your questions.
We reserve the right to refuse service to anyone for any reason at anytime.
I will try to respond to all of your orders and emails at mimosahousefur@gmail.com or
pengmike1@yahoo.com as prompt as I can.
And Please know due to hundreds of items at our shop, it is impossible for me figure out each shipping charge for each order; hence, I will contact each and everyone when order is processed at https://mimosa.house/ ,or you can always call me anytime at 714-861-0118 for any shipping charge from California to US or international.
Further, before you order our sheepskin furs and flokati furs, please know due to nature of real sheepskin furs and flokati furs, there will be some tears, small holes, unbalanced/unevenly fur spread and coloring.
And If any of wrap--jersey wrap, knit wrap, mohair wrap, lace wrap, silk wrap, pleated wrap--has any issue after receiving it, such as, a hole and stain, please contact us within 24 hours for exchange.
For all exchanges, If there is a defect or incorrect nature of any item-you must notify us within 24 hours of receiving your product and item must be unworn/unused.
If BOTH of these requirements are not met, we can not be responsible for exchange of any item.
If you are in contact with us within 24 hours AND
the item is not used/worn, we can then discuss your situation.
If you have any question, please call me at anytime at 714-861-0118 USA(California) Or email me at pengmike1@yahoo.com or
Thank you so much for your understanding and hope to serve you all soon !!
Mike Peng
Mimosa House
